Returns & Exchanges

NiliLotan.com accepts returns on orders within 14 days of the delivery date. Returned products must be in their original condition, unworn, unused, unwashed, and unaltered with all tags attached. Footwear should be tried on a carpeted surface. Swimwear will only be accepted if the hygienic strip is attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements.

*Sale merchandise is eligible for return within 7 days of the delivery date and any item discounted starting at 50% can be returned for site credit or exchange only. Any items at 60% off or marked as final sale are considered Final Sale and cannot be returned.

*Please be sure to acknowledge the terms of the return before submitting as any unauthorized returns will not be accepted. Please print the return label provided and ship per instructions.

Once a return arrives at our facility, please allow 2-5 business days for the refund to be processed. Once the refund has been processed, we kindly ask to allow 5-7 business days for the funds to hit your account, depending on your issuing bank. Unauthorized returns may be processed as online only store credit. 

US Returns:

Click here to log in to your account and start a return and receive a return shipping label. Returns sent with postage other than the one provided through our portal will not be accepted.

International returns:

For international returns, click here and follow prompts to receive your return shipping label. Please print the return label provided and ship per instructions. Please note that a return fee will be deducted from your refund for any international returns. This fee will be shown at the time of submitting and acknowledging the process. Returns sent with postage other than the one provided through our portal will not be accepted. 

Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return.